Gentle Motion Services
Terms & Policies – Frequently Asked Questions
Welcome to Gentle Motion Services, your trusted partner for vehicle rentals, airport transfers, tours and excursions in Dominica. Our goal is to make your experience comfortable, safe and enjoyable.
Vehicle Rentals
1) What vehicles do you offer?
We offer a selection of sedans and SUVs, subject to availability.
2) Is a security deposit required?
Yes. A US$1,000 security deposit is required for all vehicle rentals. The deposit is refundable after the vehicle is returned and inspected, subject to any applicable charges for damage, loss, excessive cleaning, fuel, late return, traffic violations or other obligations under the rental agreement.
3) Who can drive the rental vehicle?
Only authorized drivers who meet our rental requirements and have provided the required documentation may drive the vehicle.
4) What happens if the vehicle is damaged?
Please notify Gentle Motion Services immediately of any accident, damage, theft or mechanical problem. Customers may be responsible for applicable costs in accordance with the rental agreement and insurance terms.
Tours & Excursions
5) Can I choose the places I want to visit?
Yes! Our excursions can be customized. You can choose the tourist sites and attractions you would like to visit, and we will help create an itinerary based on your preferences and available time.
6) How much is required to book an excursion?
A 50% deposit is required online to confirm your booking. The remaining balance is due according to the payment arrangements provided at booking.
7) What is your cancellation policy?
Cancellations must be made at least 48 hours before the scheduled service. Cancellations made less than 48 hours before the service will result in the loss of the deposit.
8) Can the itinerary change?
Yes. Weather, road conditions, attraction closures, safety concerns or other circumstances may require us to modify the itinerary. We will make reasonable efforts to provide the best available alternative.
Airport Transfers
9) Do you provide airport transfers?
Yes. We offer airport pickup and drop-off services.
Please provide your flight details, arrival/departure time, number of passengers and pickup/drop-off location when booking.
If your flight is delayed or changed, please notify us as soon as possible.
Weather & Safety
10) What happens if bad weather affects my booking?
Your safety is our priority. In the event of severe weather, flooding, landslides, unsafe road conditions or other circumstances beyond our control, we may modify, postpone or cancel a service.
11) What are my responsibilities as a customer?
Customers are expected to follow reasonable safety instructions, arrive on time, provide accurate booking information and treat our staff, guides, drivers and vehicles with respect.
Important Booking Information
By making a booking with Gentle Motion Services, you confirm that you have read and accepted our applicable terms and policies.
Specific rental terms, charges and responsibilities may also be provided in your Vehicle Rental Agreement.
These policies are subject to the laws of the Commonwealth of Dominica.
Experience Dominica. Move with us.